Regulatory Notices

AltaMed Patient Statements

 

AltaMed Patient’s Bill of Rights

AltaMed Patient Rights and Responsibilities | Spanish
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AltaMed Patient Rights and Responsibilities | English
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AltaMed Patient Rights and Responsibilities | Chinese
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AltaMed Patient Rights and Responsibilities | Tagalog
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AltaMed Patient Rights and Responsibilities | Vietnamese
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AltaMed PACE Participant’s Bill of Rights

Participant’s Rights | Spanish
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Participant’s Rights | English
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Participant’s Rights | Chinese
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AltaMed Notice of Privacy Practices

Notice of Privacy Practices | English
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Notice of Privacy Practices | Spanish
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Notice of Privacy Practices | Chinese
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Notice of Privacy Practices | Vietnamese
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Notice of Privacy Practices | Arabic
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Notice of Privacy Practices Summary

Notice of Privacy Practice Summary | English
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Notice of Privacy Practice Summary | Spanish
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Federal Torts Claim Act (FTCA) Malpractice Coverage

The Health Resources and Services Administration (HRSA) considers AltaMed Health Services Corporation and its providers as Public Health Services employees, providing malpractice liability protection under the Federal Tort Claims Act (FTCA). This coverage extends to AltaMed Health Services and its (1) officers; (2) governing board members; (3) full- and part-time employees; and (4) contractors who are licensed or certified individual health care practitioners. FTCA coverage is similar to a "per occurrence" policy without a limit on how much money is awarded. Therefore, any coverage limits that may be mandated by other organizations are met.

For general information about HRSA.

For general information about FTCA.

For information about filing an FTCA claim.

 

Title VI Civil Rights Information

Title VI Notification | English
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Title VI Complaint Form | English
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Title VI Notification | Spanish
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Title VI Complaint Form | Spanish
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Title VI Notification Form | Chinese
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Title VI Complaint Form | Chinese
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Notice to Members About Health Choices

AltaMed Health Services is bound to giving high quality care and services to all of our patients. Our doctor’s and other staff use professionally recognized standards of care when working with patients to handle their care. Our doctors do not allow the chance of getting added money or rewards to hold back or put-off care. 

AltaMed does not:

  • Make it appealing for staff to support blocking care and services.  Doctors' and all other staff’s choices in taking care of people are made based on the right care and help supplied, so long as the person has current coverage.
  • Reward doctors or other people when they do not allow coverage or care.
  • Offer money incentives to Utilization Management people that support choices that result in patients not using their health care as it’s supposed to be used and maybe even using less of the health care they deserve.

If you have any questions or concerns, please call our Member Services Department at (866) 880-7805

AltaMed Safety & Compliance Hotline

It is AltaMed’s responsibility to ensure ethical and lawful behavior as defined in the Business Code of Conduct, which establishes AltaMed’s ethical standards and affirms its commitment to compliance.

All members of the community have the right to access AltaMed’s Safety & Compliance Hotline and website for reporting any concerns with the safety of our facilities, hazardous conditions or misconduct. Within AltaMed, all personnel must comply with Business Code of Conduct standards. We also ask and expect our contractors and business partners to also comply with these standards.

Individuals reporting a concern will not be subject to retaliation or disciplinary action when reporting in good faith. To report any questionable activity, you may contact AltaMed’s Safety & Compliance Hotline, 24 hours, 7 days a week, at (888) 418-1398 or online at www.MyComplianceReport.com (Access ID: ALTA).