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Patient Guide Overview

Serving Families in Los Angeles and Orange Counties

AltaMed believes patients deserve to be at the center of their care. Working closely with a team of providers for comprehensive, coordinated care, treatment and service, you have the benefit of the following services:

Nurse Advice Line

AltaMed offers a 24-hour nurse advice line. Registered nurses are available to answer your questions and give you advice on where to go and what to do about an earache, sore throat, cough, cold, flu or other symptoms. Learn more.

Urgent Care Facilities

AltaMed now offers its managed care members access to Urgent Care facilities. Call us after regular clinic hours and your call will be routed to an on-call provider who may refer you, as necessary, to one of our contracted Urgent Care centers. List of AltaMed Urgent Care facilities.

Member Services

For Member Services questions regarding your eligibility, or assistance with your Medi-Cal re-determination Form, contact our Member Service Department at 866-880-7805. Learn more.

Health Education

AltaMed offers healtheducation materials, classes, and resources. Learn more.

AltaMed Initial Health Assessment Forms

The following are Initial Health Assessment forms for you to complete before seeing your AltaMed doctor. Please select the one that applies to you. Learn more.

Health Information Exchange (HIE)

AltaMed’s locations participate in the OCPHRIO Health Information Exchange (HIE), a collaboration among health care providers that allows patient records to be easily accessed by providers across California. If you choose to participate in HIE, any doctors, pharmacies, and laboratories you visit will have access to a more complete health record, allowing you to receive more efficient, effective care.

List of participating organizations.



AltaMed has the distinction of having received The Joint Commission Quality Care Seal of Approval every year since 2002.



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